Talk to Your Shopping: Voice Activated Shopping with Demandware

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The Amazon Echo is one of the first voice activated smart home hubs. Through an Al personality called Alexa it can manage connected smart home devices, sync with calendars and entertainment content, and tell jokes. We set out to see if we could integrate Alexa with Demandware to deliver voice activated home shopping.

  • You can ask Alexa to remind you what’s in your basket, and check out – all through voice activation
  • While we’ve concentrated on a home environment, this integration could also have potential for self-serve retail

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To anchor the experience to a user need, we focused on easy shopping list management -so when you run out of household items you can just ask Alexa to add them to your basket. As well as adding things, you can ask Alexa to remind you what’s in your basket, and check out – all through voice activation.

03While we’ve concentrated on a home environment, this integration could also have potential for self-serve retail. Customers would be able to check stock levels, add items to their basket and pay using voice activation.

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